SHIPPING RATES
Free shipping on orders on US + CAN orders
Standard Shipping ($12) - 2 to 5 business days
Express Shipping ($16) - 1 to 3 business days
**Duty charges are accounted for within the pricing of the product and taxes are based on the ship-to province or territory in USD
CANCELLING AN ORDER
Once your order has been processed & prepared for shipment or has shipped, we cannot stop delivery or cancel it. If you no longer wish to receive the product, you can choose not to accept the delivery by refusing it in person or contacting us to arrange the return. When we receive the returned package, your refund will be issued based on the terms in our return policy.
INTERNATIONAL SHIPPING
NRS One is a global company, and we continue to expand our online store around the world.
| Africa | Asia | Australia | Europe | North America | South America |
|---|---|---|---|---|---|
| Algeria | Bahrain | Australia | Croatia | Bahamas | Argentina |
| Angola | Brunei | Fiji | Czech Republic | Barbados | Aruba |
| Egypt | China | New Zealand | Denmark | Cayman Islands | Bolivia |
| Ethiopia | Cyprus | Estonia | Brazil | ||
| Ghana | Hong Kong | Finland | Chile | ||
| Kenya | India | France | Colombia | ||
| Morocco | Indonesia | Germany | Costa Rica | ||
| Nigeria | Israel | Greece | Dominican Republic | ||
| South Africa | Japan | Iceland | Ecuador | ||
| Tanzania | Kuwait | Ireland | Guatamala | ||
| Macau | Italy | Mexico | |||
| Malaysia | Latvia | Panama | |||
| Oman | Liechtenstein | Paraguay | |||
| Phillipines | Lithuania | Peru | |||
| Qatar | Luxemburg | Puerto Rico | |||
| Saudi Arabia | Monaco | Uruguay | |||
| Singapore | Netherlands | Venezuela | |||
| South Korea | Norway | ||||
| Taiwan | Poland | ||||
| UAE | Portugal | ||||
| Slovakia | |||||
| Spain | |||||
| Sweden | |||||
| Switzerland | |||||
| Turkey | |||||
| UK | |||||
| Ukraine |
* Duties & Taxes are not included in your shipping quote
* Not eligible for free shipping promotions
* All international orders and shipping are quoted in US funds
CUSTOMS
Because your order is dispatched internationally, it has to be cleared through customs. Don't worry–we'll handle it for you. The delivery date provided at checkout accounts for clearance times.
DUTIES AND TAXES
The recipient of this order will be responsible for any import duties and taxes.
WHEN WILL MY ORDER BE DELIVERED?
We will deliver your order as fast as possible so you can get out there and enjoy doing what you love.
We offer Standard & Expedited delivery for all in-stock items.
Shipping is quoted based on your shipping location. Delivery timelines: 14-28 business days.
INTERNATIONAL P.O BOXES
We do not ship to P.O. boxes outside of Canada and the US.
SHIPPING INFORMATION
COVID-19 SHIPPING DELAYS:
We ship all Canadian orders from our Toronto warehouse and All US orders from our Connecticut warehouse. Under certain circumstances, some of our US orders may ship from our Canadian warehouse to ensure your order gets delivered as quickly as possible.
Our carrier partners make every attempt to deliver your product as fast as possible. NRS One cannot guarantee delivery times; to ensure that you receive your order when you need it, please plan accordingly. During the holidays, please place your order at least two weeks prior to ensure timely delivery.
FAILED DELIVERY ATTEMPTS
Three delivery attempts will be made before the package is returned. Once returned, a $10 rerouting will be applied on all packages reshipped. To avoid this inconvenience, we recommend delivery to a commercially zoned business address or have someone present to receive your package.
SHIPPING NOTIFICATIONS
NRS One will send you a shipment confirmation with tracking information for your reference. Please check your spam folder and make sure NRS One.com is an accepted email address.
Changes to the shipping service will be accommodated whenever possible if the order has not yet shipped.
You will receive an email containing your tracking number as your order ships. At our distribution centres, tracking numbers are assigned to packages once they are finished, packed and are ready for courier pick-up. However, it may take up to 24 hours before the package is checked into the carrier's tracking system. If you still have questions about your order, please contact our customer service department at info@nrs-one.com.
TRACKING YOUR ORDER
We understand the difficulties that arise when you are unable to access up-to-date tracking information for your package. Please rest assured that our delivery experts are hard at work making sure that your package reaches its destination as quickly and safely as possible. If you still have questions about your order, please contact our customer service department at info@nrs-one.com.
LOST OR STOLEN PACKAGES
NRS One is not responsible for lost, stolen or unclaimed packages confirmed to be delivered to the address entered for an order. Upon inquiry, NRS One will confirm delivery to the address provided, date of delivery, tracking information and shipping carrier information for the customer to investigate.
FedEx Lost/Stolen Package - Fedex.com
USPS Lost/Stolen Package - USPS.com
UPS lost/stolen package - UPS.com
Canada Lost/Stolen Package - CanadaPost.ca